Terms & Conditions
Priority Shipping for All Orders
If you are purchasing an original painting, please choose tracked & signed as your postage option.
Your painting will be sent on priority service. For UK orders, you orders are sent on Royal Mail Signed For. For international orders, your orders will be sent on Tracked and Signed, with on-line tracking all the way to you.
Typical delivery time from dispatch date is:
- UK: 2-3 working days for UK
- International orders: 10-15 working days
However, there may be delays in the postal services or by customs, so please allow up to 3 weeks for your item to arrive.
Postage for All Other Items
For all other items, you have two choices: untracked (first class for UK and airmail for overseas), or tracked & signed (available for UK and overseas). You can select which shipping you’d like at checkout. The final shipping is calculated by the weight of your order. Please allow 3 working days for UK and 10-15 working days for overseas for delivery from the date of dispatch.
We make every effort to ship your item as soon as we can, usually on the same working day. However, please allow for three working days on occasions. Once your item is dispatched, you will receive a confirmation email with your tracking number.
If you are ordering from outside the UK, your country may choose to apply customs fees, taxes and duties. Please note that in such cases, it is the responsibility of the customer to pay for them. In rare occasions customs agents may delay delivery of some packages.
Damages to Items
If an item arrives damaged, please get in touch with us (firstname.lastname@example.org) with a photo as soon as possible. We will do our utmost best to correct the situation fast.
Sometimes you just need to send something back and that's no problem!
- Please email email@example.com and request a refund within 14 days of receiving your order.
- All artworks must be returned in the same condition in which they arrived. In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging.
- Original artworks must be returned via tracked and sign service.
- Once your order has been successfully received back, we will process your refund for you.
We gladly accept Visa, MasterCard, Maestro and American Express, as well as payment via PayPal.
Although we process all payments through PayPal, you can use your credit card to pay without having to create a PayPal account.
Your Acceptance of These Terms
By using otokano.com, you signify your acceptance of the above terms and conditions. If you have any questions about this information, please contact us in the first instance. Should you disagree with these terms and conditions, please do not use otokano.com
PO Box 24120